Frequently Asked Questions (FAQ)
1. What is Croquez le Québec?
Croquez le Québec is a Quebec-based company specializing in the discovery of local gourmet products. We select items created by Quebec businesses and artisans to help you discover new flavors while supporting local shopping.
You can shop for our products individually, choose from our various gift boxes, or subscribe to receive new discoveries every month.
2. What types of products can be found at Croquez le Québec?
Our selection is constantly changing and evolving! You can find snacks, chocolates, candies, spreads, sauces, coffees, beverages, and many other gourmet discoveries.
New products and new flavors are added to our shop regularly.
3. Are all your products from Quebec?
Yes! It is at the heart of our mission. ⚜️
We select products from Quebec businesses to showcase the expertise and creations from here.
4. What is a mystery box?
Our mystery boxes contain a surprise selection of Quebec products chosen by our team. They allow you to discover several local products and businesses without having to choose each item individually.
We currently offer two formats: Mini, including 3 products, and Gourmand, including 5 products.
5. Can I choose the products in my mystery box?
No, and that is precisely the point! The contents of the mystery boxes are selected by our team to provide you with a true discovery experience.
If you prefer to choose exactly what you will receive, you can shop for our products individually in our online store instead.
6. What are your different gift boxes?
Our boxes are designed for various occasions and may evolve throughout the year.
La Valeur Sûre is our versatile gift box, available all year round. It brings together a selection of Quebec discoveries that are easy to give and share.
L’Incontournable evolves with the seasons and occasions: autumn, Christmas, Valentine’s Day, Mother’s Day, and other special moments. Its selection is adapted for each edition to create a thematic gift filled with local discoveries.
We also offer La Boîte Mystère, for those who want to be surprised, as well as La Découverte du Mois, our monthly subscription.
7. How does La Découverte du Mois work?
La Découverte du Mois is our monthly gourmet subscription for those who love novelty.
Each month, you receive a box containing 5 Quebec products, including at least one new item, selected by our team.
The subscription is offered at $40 per month, shipping included. The first billing is processed at the time of your subscription, and then on the same date every month.
8. Can I give a Croquez le Québec box as a gift?
Absolutely! Our gift boxes are specifically designed to help people discover the flavors of Quebec for various occasions: birthdays, thank-you gifts, hostess gifts, the holidays, corporate gifts, and more.
You can also have your order delivered directly to the person you wish to give it to.
9. Do you offer corporate gift boxes?
Yes! We create corporate gift boxes composed of Quebec products, adapted to the needs, budget, and image of each company.
Whether it’s to thank your employees, recognize your clients, spoil your partners, celebrate a special occasion, or prepare your holiday gifts, we can create a formula suited to your project.
Several customization options are available depending on the project, including:
- selecting products based on your budget, the occasion, and the recipients;
- customizing the box with your company's colors;
- adding your logo or brand image;
- adding a personalized note or card;
- creating a selection adapted to a specific occasion.
Whether you need a few boxes or a larger quantity project, our team can assist you in creating a local, original gift that reflects your brand.
10. Can I buy your products individually?
Yes! The products available in our shop can be purchased individually.
This allows you to create your own selection and choose exactly the Quebec discoveries that interest you.
11. How does shipping work?
We ship our orders anywhere in Canada.
Shipping costs and delivery times may vary depending on the destination, the content of the order, and the time of year. When tracking is available, you will receive the necessary information once your order has shipped.
Shipping is free for orders of $100 or more.
12. Can I pick up my order instead of having it delivered?
Yes! Free pickup is available at our Repentigny boutique.
Simply select the pickup option when ordering online. You will receive a confirmation when your order is ready.
13. What should I do if a product arrives damaged or if something is missing from my order?
Write to us as soon as possible with your order number and photos of the damaged product, where applicable.
Our team will review the situation with you to find a solution.
14. Can I return food products?
For health and food safety reasons, food products cannot be returned.
If you received a damaged or incorrect product, or if an item is missing from your order, contact us so that we can look into the situation.
15. How can I contact Croquez le Québec?
You can write to us directly through our Contact Us page or by email at info@croquezlequebec.ca for any questions regarding our products, an order, a subscription, or a corporate gift project.
You can also come visit us at our Repentigny boutique. We would be happy to help you and help you discover even more local products!